Canadian FAQ - KegWorks

Canadian FAQ

KegWorks has partnered with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order.

Below are some Frequently Asked Questions from Canadian buyers:
How do you ship to Canada?
How much duty do you charge on Canadian orders?
How much tax will I be charged on my orders?
What are your shipping and handling charges for Canadian orders?
What are my shipping and handling options for Canadian orders?
What will show up on my credit card statement?
When will I be billed?
What exchange rate is applied to my orders?
How do I track my order?
What is the return policy for Canadian orders?

How do you ship to Canada?
KegWorks fulfills online Canadian orders through our partner, Borderfree. All you need to do is to click the Canadian Customers icon on the top of the page and start shopping. All prices will then be converted to Canadian dollars. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card). If you have any questions about Canadian orders, feel free to contact us.
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How much duty do you charge on Canadian orders?

Determining your duty rates depends on many factors (product, country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply click the Canadian Customers icon, add items to your order and check out. You will see the exact duty charges prior to submitting the order.

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How much tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	7%	-	-
BC	7%	-	-
Manitoba	7%	-	-
New Brunswick	-	-	15%
Newfoundland & Labrador	-	-	15%
Northwest Territories	7%	-	-
Nova Scotia	-	-	15%
Nunavut	7%	-	-
Ontario	7%	8%	-
Prince Edward Island	7%	-	-
Quebec	7%	-	-
Saskatchewan	7%	-	-
Yukon Territory	7%	-	-

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, click the Canadian Customers icon, add items to your order and check out. We will tell you the exact charges for your desired item(s) before you actually place an order.

KegWorks offers the following shipping options to Canadian buyers:

Shipping Method	When in-stock items will arrive
Standard	3-9 business days (Monday through Friday, do not count weekends)
Expedited	Unavailable at this time
Express	Unavailable at this time

Your order will be billed to your credit card by our international service provider, Borderfree. "WEB/PH ORDER BRDFREE" will appear as the billing company.

Your credit card will be billed by Borderfree once your order clears the Canadian border.

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order.

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to Sales@KegWorks.com.

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What is the return policy for Canadian orders?
Please follow these simple steps:

1. Contact us via phone or email. Tell us your KegWorks order number, a description of the item you wish to return and the reason for return.

2. Based on the items being returned, we will tell you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.

3. KegWorks will provide the mailing address for our Canadian returns facility.

4. Clearly identify our Canadian returns facility address on the package labeling. When returning merchandise, carefully wrap the items and return them to the Canadian address provided with shipping charges prepaid. C.O.D. returns cannot be accepted and will be refused.

5. Please complete the form below:

Order Number: ___________________

Product Description	Qty	Comments	Reason Code*	RMA Number

*Return reason codes:
A. Arrived damaged
B. Arrived defective
C. Incorrect item
D. Wrong size
E. Changed my mind
F. Other (explain)

6. Place the returning item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.

7. Take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier.

8. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.

9. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

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