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International Order Information

Here at KegWorks, we believe that you should be able to order and enjoy our products, anywhere! We do ship internationally and we're consistently working to optimize the shopping experience for our customers all over the world.

How do you ship internationally?

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

During checkout, choose your international shipping destination from the country drop down menu. Once you click continue, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

How will I know how much my order will cost?
Just add items to your basket and click on the "International Checkout" button! We'll figure out the lowest possible order total in your preferred currency and display it right then. That number is guaranteed and it includes all of the shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes.
Are there any additional costs?
Nope! The guaranteed order total presented at checkout is the exact amount that you will be billed. There will never be any additional costs.
What currencies are supported?

Bongo International currently supports 71 currencies, including:

BSD, BHD, BBD, BZD, BOB, BRL, GBP, CAD, KYD, CLP, COP, CRC, CZK, DKK, DOP, EGP, EUR, HKD, HUF, INR, IDR, ILS, JMD, JPY, JOD, KWD, LTL, MYR, MXN, ANG, TWD, NZD, KPW, NOK, OMR, PKR, PEN, PHP, PLN, QAR, RON, RUB, SAR, SGD, ZAR, KRW, LKR, SEK, CHF, TRY, USD, UAH, AED.

Which credit cards or payment methods are accepted for international checkout?
Bongo International supports 51 payment methods for International customers including Visa, Mastercard, American Express, Discover, Diner's Club and Bitcoin.
How long will it for my package to arrive?

Economy Shipping: 5 to 6 days

Express Shipping: 1 to 3 days

How much does international shipping cost?
The price of international shipping will vary from order to order. The cost is based on a number of factors including the service level (Standard/Express), how many items you're purchasing, the weight of those items and the destination country postal code.
International shipping for your unique order will be calculated and guaranteed during your checkout process, based on the items in your cart and your shipping destination.
When am I billed?
Your credit card will be billed when you complete the checkout process.
How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

For orders placed through Bongo International on KegWorks.com:
The amount of applicable duty, tariffs, taxes and VAT depends on your shipping destination and your purchased product(s) country of origin. These amounts are calculated for you and guaranteed at checkout.

For orders placed on Ebay, Amazon, or another third-party channel:
KegWorks is not responsible for import taxes or duties that may be required by customs upon delivery.

Are there any items that cannot ship to my country?
If for some reason, an item that we sell cannot be exported from the U.S. and/or imported into your destination country, our partner Bongo will notify you during the checkout process.
Do you ship furniture or oversized items internationally?
Yes! Our international shipping partner is able to ship oversized items outside of the U.S.
What will my credit card statement say?
Your credit card will be billed by our partner Bongo and your credit card statement will read "Bongo International".
Who should I contact if I have questions about my order?

The easiest way to contact us is through our easy email form. We're always checking our messages and we'll reply to you as quickly as possible!

If you'd rather give us a call, we're available to chat Monday - Friday, 9:00 a.m. - 6:00 p.m. EST

Toll Free 877-636-3673
Outside the US 1-716-856-9675
What about international gift cards?
Unfortunately, we do not currently support the sale of gift cards in currencies other than USD, the sale of USD gift cards to international customers or the redemption of gift cards for internationally shipped orders.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us directly so we can address any concerns including returns or refunds. If a return or refund is authorized, we will direct you to Bongo International, who will assist you in the return and refund process. Bongo International will refund the actual purchase price of the product, less applicable charges, in the form of the same currency and using the same exchange rate as your original order. Refunds will only be made after Bongo International first receives the product. NOTE: BONGO INTERNATIONAL WILL NOT REFUND THE COST OF INTERNATIONAL SHIPPING TO THE ADDRESS YOU PROVIDED WHEN PURCHASING THE PRODUCT. NOTE FURTHER: BONGO INTERNATIONAL WILL NOT REFUND DUTIES OR TAXES PAID ON THE PRODUCT. ANY REQUESTS FOR REFUNDS OF DUTIES OR TAXES MUST BE MADE BY YOU WITH THE APPLICABLE AUTHORITIES IN YOUR JURISDICTION.