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Returns and Exchanges

The only thing we like more than good beer is a happy customer. We stand behind all of our products and if something went wrong with your order, we'd like to make it right.


Return Policy

  • Item(s) may be returned within 45 days of delivery date.
  • Personalized or custom item(s) cannot be returned or exchanged.
  • All items will need a Return Authorization Number (see "Request a Return Authorization Number (RAN)" below).
  • Item(s) must be unused and in original condition (that means all packaging, warranty cards, manuals, documentation and all accessories must be returned as well).
  • Unless the return is due to a KegWorks shipping error, the customer (that's you) is responsible for the cost of return shipping charges, including freight charges on large items.
  • Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. KegWorks is not responsible for return shipments that are lost, pilfered, or damaged.
  • Once each item is inspected we will issue a refund, exchange or credit for the value of the item, including taxes.
  • Shipping fees are non-refundable.

Exchange Policy

You may exchange any item, except personalized or custom items, purchased on our website within 45 days of the ship date. Exchanges can be processed by mail or in person at the KegWorks store.


Request a Return Authorization Number (RAN)

All merchandise returns require a KegWorks Return Authorization Number (RAN). To request an RAN, please follow this procedure. Any returns received without an authorization number can be refused.

Contact us

Phone: 1.877.636.3673 (Monday - Friday, 9:00am to 6:00pm EST)
Email: customercare@kegworks.com

We'll need the following:
  • Your KegWorks Order Number (located in your confirmation emails)
  • A description of the item(s) you wish to return
  • Reason for the return

As long as your reason for return is valid, we will provide you with a Return Authorization Number. Remember, we must receive returns within 45 days of the original ship date.


How to Return Your Item(s) to KegWorks

  1. Package the items in the original shipment packaging
  2. Include a copy of the original Packing Slip (with the reason for return)
  3. Write your Return Authorization Number on the outside of the box
  4. Send package to:

    KegWorks
    Attn: Returns Department
    1460 Military Road
    Kenmore, NY 14217

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by credit card company. Please allow one to two billing cycles for the refund to appear.

Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.