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International Order Information

Here at KegWorks, we believe that you should be able to order and enjoy our products, anywhere! We do ship internationally and we're consistently working to optimize the shopping experience for our customers all over the world.


KegWorks has partnered with Borderfree offering our products to over 100 countries. You can shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs and tax) when you checkout. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.

Select from our list of supported countries Frequently Asked Questions

Track Your Order

International Parcel Tracking is available through our partner, Borderfree. You will need your Order Number and email address.

Track your international order

Estimated International Shipping Times

Please Note: All international orders are first shipped to the Borderfree domestic hub in New Jersey for processing then forwarded to the final destination. Delivery Expectation includes 2-4 day estimated delivery to the Borderfree domestic hub in New Jersey.

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Click here for Holiday Order-By Dates
DESTINATION DELIVERY EXPECTATION*
Canada 3-16 Business Days
United Kingdom 4-10 Business Days
Australia and New Zealand 5-11 Business Days
Ireland 4-14 Business Days
Mexico 4-10 Business Days
Central America and the Caribbean 4-11 Business Days
South America 4-12 Business Days
Europe 4-12 Business Days
Japan 4-12 Business Days
Hong Kong 4-12 Business Days
Singapore 5-12 Business Days
Republic of Korea 5-12 Business Days
Asia-Pacific 4-11 Business Days
South Asia 4-11 Business Days
Africa and the Middle East 4-14 Business Days
Iceland 5-10 Business Days
Russian Federation 7-19 Business Days

*Exceptions apply and delivery time is not guaranteed.


International Shipping Restrictions

Size Restrictions
Size restrictions vary by carrier. You will be notified during checkout if your order exceeds the maximum dimensions set by the carrier. Weight, single dimension, and girth (calculated as width+height)×2) limitations apply.
Includes 8 foot bar rail tubing**, kegerators and other oversize items.

Prohibited Restrictions
Import restrictions vary by country and carrier. We have made every effort to ensure that the majority of our products are available for international shipment, however some of the more common item restrictions includes air tanks, items including batteries, cocktail ingredients such as bitters and mixers, garnish and other edibles, as well as beer line cleaning solution and other cleaning chemicals.

  • Beverages, Spirits, and Vinegar
  • Chemicals & Cleaning Fluids
  • Dairy, Eggs, Honey, & Edible products
  • Edible Vegetables, Fruits, Nuts
  • Sugars and sugar confectionary

Maximum Dollar Value (USD)
Order value limits vary by carrier. You will be notified during checkout if your order exceeds the maximum dollar value set by the carrier. Typcially, we are unable to ship orders that exceed $2,499.00 USD.

**Ordering Bar Rails for International Customers
Due to size restrictions, we are unable to ship 8 foot bar rail tubing to international customers. If your project requires a longer rail, simply order 4 foot tubing sections plus splicing sleeve(s) to connect two pieces of tubing. The seam between two joined pieces can be covered by placing a bracket over the joint.


Frequently Asked Questions

Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
What is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

For orders placed on Ebay, Amazon, or another third-party channel:
KegWorks is not responsible for import taxes or duties that may be required by customs upon delivery.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

What currencies are supported?
Currently, KegWorks and Borderfree support billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Which credit cards or payment methods are accepted for international checkout?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
Are there any items that cannot ship to my country?
Some items in our catalog are restricted for international shipping due to size restrictions, safety concerns, or network restrictions. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process. Click here for an overview of international shipping restrictions.
Do you ship furniture or oversized items internationally?
At this time, oversized items (including furniture) are ineligible for shipping via our freight forwarder Borderfree. If you are interested in ordering oversized KegWorks items we invite you to contact us for a shipping quote. Please contact us via email at customercare@kegworks.com or call 1-716-856-9675.
I live outside of the U.S. Can I ship to a U.S. address?
Yes. You can ship to a U.S. address using an international billing address and credit card in our domestic checkout, as these orders are not subject to the same costs and logistics flows as orders shipping internationally. Use the country selector at the top of the page to change your shipping destination to the United States. Note: You will be charged in U.S. Dollars (USD).
I live in the U.S. Can I ship an order internationally but pay in USD?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in U.S. Dollars (USD) using a U.S. credit card. This also works if you’re traveling or living abroad.

Do you ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

Do you ship to U.S. Territories?

Orders shipping to U.S. territories, including Puerto Rico, U.S. Virgin Islands, and Guam addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.

When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*KEGWORKS” where “BF” denotes the Borderfree network.
Who should I contact if I have questions about my order?

The easiest way to contact us is through our easy email form. We're always checking our messages and we'll reply to you as quickly as possible!

If you'd rather give us a call, we're available to chat Monday - Friday, 9:00 a.m. - 6:00 p.m. EST

Outside the US 1-716-856-9675
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact KegWorks Customer Care at customercare@kegworks.com or 1-716-856-9675 so we can address any concerns including returns or refunds. If a return or refund is authorized, we will refund the actual purchase price of the product, less applicable charges and return ship cost, in the form of the same currency and using the same exchange rate as your original order. Refunds will only be made after KegWorks receives the product. NOTE: KEGWORKS WILL NOT REFUND THE COST OF INTERNATIONAL SHIPPING TO THE ADDRESS YOU PROVIDED WHEN PURCHASING THE PRODUCT. NOTE FURTHER: KEGWORKS WILL NOT REFUND DUTIES OR TAXES PAID ON THE PRODUCT. ANY REQUESTS FOR REFUNDS OF DUTIES OR TAXES MUST BE MADE BY YOU WITH THE APPLICABLE AUTHORITIES IN YOUR JURISDICTION.
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