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International Order Information

Here at KegWorks, we believe that you should be able to order and enjoy our products, anywhere! We do ship internationally and we're consistently working to optimize the shopping experience for our customers all over the world.

KegWorks has partnered with Pitney Bowes offering our products to over 60 countries. You can shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs and tax) when you checkout. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.

Select from our list of supported countries Frequently Asked Questions

Track Your Order

International Parcel Tracking is available through our partner, Pitney Bowes. You will need the Parcel ID or Order Number.

Track your international order

Estimated International Shipping Times

Please Note: All international orders are first shipped to our international shipping broker in Kentucky for processing then forwarded to their final destination. Delivery Expectation includes 2-4 day estimated delivery to our trusted international freight forwarder in Kentucky.

DESTINATION DELIVERY EXPECTATION
Canada 6-11 Business Days*
Europe 6-15 Business Days*
Mexico 7-13 Business Days*
Asia-Pacific Countries 7-13 Business Days*
South Asia 7-18 Business Days*
Africa & Middle East 5-13 Business Days*
Central America and the Caribbean 7-14 Business Days*
South America 7-19 Business Days*

*Exceptions apply and delivery time is not guaranteed.


International Shipping Restrictions

Size Restrictions
Includes 8 foot bar rail tubing**, kegerators and other oversize items.

  • Maximum Weight: 66lbs
  • Maximum Single Dimension: 61 inches
  • Maximum Dimension Sum (inches): 118 inches

Prohibited Restrictions
Includes most cocktail ingredients such as bitters and mixers, garnish, as well as beer line cleaning solution and other cleaning chemicals.

  • Beverages, Spirits, and Vinegar
  • Chemicals & Cleaning Fluids
  • Dairy, Eggs, Honey, & Edible products
  • Edible Vegetables, Fruits, Nuts
  • Sugars and sugar confectionary

Maximum Dollar Value (USD)
We unable to ship international orders that exceed $2,499.00 USD.

**Ordering Bar Rails for International Customers
Due to size restrictions, we are unable to ship 8 foot bar rail tubing to international customers. If your project requires a longer rail, simply order 4 foot tubing sections plus splicing sleeve(s) to connect two pieces of tubing. The seam between two joined pieces can be covered by placing a bracket over the joint.


Frequently Asked Questions

What countries do you ship to?

Our partnership with Pitney Bowes allows us to ship to over 60 countries. Click here to select from a list of our supported countries. Once you confirm your preferences, you will also see products priced in your selected currency.

How will I know how much my order will cost?
The price of international shipping will vary from order to order. The cost is based on a number of factors including how many items you're purchasing, the weight of those items and the destination country postal code. Final cost for your unique order will be calculated and guaranteed during your checkout process, based on the items in your cart and your shipping destination. For your ultimate convenience, the shipping costs includes all international shipping and handling fees such that your order will be shipped to your door with no costs on delivery.
Are there any additional costs?
No. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order, and no additional fees will be collected at the door.
How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

You will receive a quote for duties and taxes during checkout, which constitutes the "importation costs". The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order, and no additional fees will be collected at the door.

For orders placed on Ebay, Amazon, or another third-party channel:
KegWorks is not responsible for import taxes or duties that may be required by customs upon delivery.

What currencies are supported?

KegWorks and Pitney Bowes currently supports over 60 currencies. Click here to select from a list of our supported countries. Once you confirm your preferences, you will be able to see products priced in your selected currency.

Which credit cards or payment methods are accepted for international checkout?
KegWorks currently supports Visa, Mastercard, American Express, Discover and PayPal.
Are there any items that cannot ship to my country?
Some items in our catalog are restricted for international shipping due to size restrictions, safety concerns, or network restrictions. If for some reason, an item that we sell cannot be exported from the U.S. and/or imported into your destination country, we will notify you during the checkout process. Click here for an overview of international shipping restrictions.
Do you ship furniture or oversized items internationally?
At this time, oversized items (including furniture) are ineligible for shipping via our freight forwarder Pitney Bowes. If you are interested in ordering oversized KegWorks items we invite you to contact us for a shipping quote. Please contact us via email at customercare@kegworks.com or call 1-716-856-9675.
I live outside of the U.S. Can I ship to a U.S. address?
Yes. You can ship to a U.S. address using an international billing address and credit card. You will be charged in U.S. Dollars (USD).
I live in the U.S. Can I ship an order internationally but pay in USD?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card. This also works if you're an American traveling or living abroad.

Do you ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

Do you ship to U.S. Territories?

Orders shipping to U.S. territories, including Puerto Rico, U.S. Virgin Islands, and Guam addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

Can I purchase a gift card as an international customer?

Yes. International customers may purchase an e-gift card in USD to be emailed to the recipient of your choice. International customers may redeem a gift card during checkout.

We do not currently support the ability to ship a physical gift card to international customers or the sale of gift cards in currencies other than USD.

When am I billed?
Your credit card will be billed when you complete the checkout process.
What will my credit card statement say?
Your credit card will be billed by KegWorks and your credit card statement will read "KegWorks."
Who should I contact if I have questions about my order?

The easiest way to contact us is through our easy email form. We're always checking our messages and we'll reply to you as quickly as possible!

If you'd rather give us a call, we're available to chat Monday - Friday, 9:00 a.m. - 6:00 p.m. EST

Outside the US 1-716-856-9675
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us directly so we can address any concerns including returns or refunds. If a return or refund is authorized, we will refund the actual purchase price of the product, less applicable charges and return ship cost, in the form of the same currency and using the same exchange rate as your original order. Refunds will only be made after KegWorks receives the product. NOTE: KEGWORKS WILL NOT REFUND THE COST OF INTERNATIONAL SHIPPING TO THE ADDRESS YOU PROVIDED WHEN PURCHASING THE PRODUCT. NOTE FURTHER: KEGWORKS WILL NOT REFUND DUTIES OR TAXES PAID ON THE PRODUCT. ANY REQUESTS FOR REFUNDS OF DUTIES OR TAXES MUST BE MADE BY YOU WITH THE APPLICABLE AUTHORITIES IN YOUR JURISDICTION.
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